Lexio Refund Policy

What Information do we collect??

As a result of the rapid nature of movements of funds, once a payment has been initiated through the services, it may not be possible to retract the same using the services. If user wishes to attempt to chargeback/ retract a payment, he must notify his bank and Lexio immediately and provide all required information. Lexio cannot however guarantee that the payment will be retracted. It may be possible to charged back / retract a payment in case of a payment by debit / credit card, if the instruction is given to user’s bank and Lexio within the prescribed time. However it would not be possible to do so in case of any other mode of payment.

• Any payment which the user / payer refuses to honour or demands a refund of because the products purchased or the delivery thereof, was not as promised or was defective, deficient, incomplete and / or unsatisfactory for any reason whatsoever, or that payment for the same has already been made.
• Any payments by a user / payer using the services, which is returned by the acquiring bank for any reason whatsoever.
• Any charge / debit arising out of any alleged hacking breach of security or encryption that may be utilized by service provider / Lexio / payee from time to time.
• Any transaction that is unsuccessful.

In the event of a chargeback situation arising in case of any products purchased by a user or payer, for which payment has not yet been made to the payee or user by service provider, the user or payer shall be advised by Lexio to resolve the issue with the payee or user or service provider within 45 days and Lexio shall then settle the payment in accordance with the solution agreed upon by the parties.

In such event, if the payee and the payer are unable to arrive at a satisfactory resolution of the problem within a period of 45 days, Lexio / service provider shall be entitled to make a direct credit to the disputing payer’s account for the disputed amount. Such a debit to the payee’s account and the direct credit to the disputing payer’s account shall not be disputed by the payee in any manner whatsoever. In the event of the payee and the payer arriving at a settlement within the said 45 day period, Lexio / service provider shall deal with the said monies in accordance with the terms of the settlement arrived at.